Complaint Policy

Complaint Policy

At Fusion Motors, we are committed to providing our customers with the highest standard of service. We take our responsibilities as a credit broker seriously and aim to resolve any complaints as quickly and efficiently as possible. This policy outlines the steps we will take to address any issues you may have with our credit broking service.

How to make a complaint?

If you have a complaint about our credit broking service, please let us know as soon as possible. You can make a complaint in person, in writing, by phone, email, or text message. Our contact details are as follows:

Address: Fusion Motors, Baymanor Lane, Essex, RM20 3LL Telephone: 01375470194 Email: [email protected]

We will acknowledge your complaint within five business days of receiving it and aim to resolve the issue within four weeks. If we need more time to investigate your complaint, we will let you know and provide regular updates on our progress.

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service, you should contact them as follows:

Telephone: 08000234567

Email: [email protected]

Website: www.financial-ombudsman.org.uk

What to include in your complaint

When making a complaint to FCA, please provide us with as much information as possible to help us understand the issue. Please include:

  • Your name and contact details
  • Details of the complaint, including when it occurred and how it has affected you
  • Any relevant documents or evidence
  • Your desired outcome

Financial Ombudsman Service

If you are not satisfied with our response to your complaint, you may refer the matter to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent body that resolves disputes between financial companies and their customers.

To contact the Financial Ombudsman Service, you should do so as follows:

Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: [email protected] Website: www.financial-ombudsman.org.uk

We are committed to resolving any complaints promptly and to the satisfaction of our customers. If you have any questions about our complaints policy, please do not hesitate to contact us.